How we rate UK online casinos
We rate the casinos out of 5 stars. There are many factors that make up the star rating.
Appearance
The look and feel of the casino is very important. The more eye catching the casino is the more it appeals to the customer. Glossy colours, table design, picture quality, music, the dealers voice and the whole presentation on offer are all taken into account.
Usabilty
How easy is the casino to get around? This is very important. Customers want the casino to be easy to understand. The content needs to be straight forward. To much content can confuse people. Are also the games easy to manage?
Customer Service
The casino needs an excellent customer support team who answer your queries fast and efficiently. Different departments who deal with different queries are very important. How fast do they reply? Email, Telephone, Interactive chat, are they all on offer?
Bonus Incentives
Bonuses are what get the public to join the Casino in the first place. What rates the casino more in this field is how well the casino keep giving you bonuses. Do they have constant bonus incentives running week in week out? How well do they look after their long standing customers?
Pay outs and banking
Lets face it, the most important thing in a casino for the customer is winning money. How good is the casino payout percentage? How fast do the casino pay you your winnings. What kind of banking facilities do they offer?
The software
There is nothing worse than slow software. The software needs to be uncluttered, fast and effective.
Quality and quantity of the games
How many games does the casino offer? The more the better. This adds to a bigger variety of customers who want to play at their casino. The quality of the game you are playing is very important.
